Right choice for New Car Service
The fact is that you have the right to choose where your vehicle is serviced, maintained and repaired, at competitive prices
Thinking of snapping up a bargain at the end of year car sales or want to have your new car serviced for the holidays? Here is some sound advice from Charnock Motors in Goulburn.
Purchasing a new car is one of the most comprehensive investments you'll make, so it makes sense that you be sure to care for it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
There are a few other things to consider, such as who is the best choice to service your car.
You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
The fact is that you have the right to choose the best workshop to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee
Don’t let anyone convince you that you must return the vehicle to the dealership where you originally got it for service or repairs. Provided the work is only done to the manfufacturers specifications by a suitably trained person and uses OEM quality parts and fluids, the warranty stands. You have the right to choose who services your car.
With Repco Authorised Service you can tick all the boxes. Every Charnock Motors mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Charnock Motors mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.
Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco Nationwide Warranty, giving you added protection. Charnock Motors will also only ever use fluids and lubricants that meet the specifications of the new car manufacturer.
If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end
Make sure you are aware of the variances between manufacturer, statutory and extended warranties to avoid making the wrong decisions when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be displaced by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).
A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision.
So at the time of sale, be alert for new car dealers who may try to include “express” or “extended” warranties, often for free. Quite often these ‘augmented’ warranties may include quite extensive restrictions or provisions, and are not always what they seem. Many times these promises provide no significant additional benefits not already granted by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with the dealership selling the vehicle.
Such promises are very unlikely to point out the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes possible increased travel times to get your car serviced or longer waiting times due to fewer available service locations or mechanics.
New Car Service FAQ's
What is a Consumer Guarantee?
Under Australian Consumer Law (ACL), you are protected by a Consumer Guarantee which takes into account purchase price, realistic expectations of when a failure might occur, advertising claims and the conditions under which a vehicle should operate. Previously known as a Statutory Warranty, the Consumer Guarantee does not have a specific time limit associated with it nor can it ever be replaced by a manufacturers warranty, which is in addition to the Consumer Guarantee.
What is a Manufacturers Warranty?
Manufacturers warranties are essentially a promise to the buyer that the new vehicle will be free from defects for a specific time and that any such defects will entitle buyers to a repair or other compensation. According to the Competition and Consumer Act (2010), such warranties cannot state that a vehicle MUST be returned to an authorised dealer for servicing
What is an Express or Extended Warranty?
Often new car dealers will try to include "express" or "extended" warranties, sometimes for free, in the purchase of your new vehicle. These ‘extra' warranties are in addition to the manufacturers warranty and may include quite specific restrictions or provisions, usually in unclear or confusing language. Many of these contracts actually provide little or no additional benefits over and above the consumer's basic statutory rights and can tie the unwary buyer into a long term agreement with a specific car dealership. Extended warranties can (and often do) restrict you to a specific dealership, which can have its drawbacks.
Can Charnock Motors service my new car without voiding the warranty?There is NO requirement to service your car at a manufacturer’s dealership to preserve;
- Any manufacturer’s warranty (that may apply to your vehicle).
- Any state or territory based statutory warranty (that may apply to your vehicle).
- Your rights to Consumer Guarantees (formerly known as implied statutory warranties).
What steps will Charnock Motors take to protect my warranty?
Charnock Motors are fully qualified to carry out log book servicing and we ensure all work is performed according to the manufacturer’s specifications, using appropriate quality parts, fluids and lubricants where required, meaning the manufacturers warranty remains intact. In addition, all work carried out by Charnock Motors is backed by the Repco Authorised Service Nation Wide Warranty.
Can Charnock Motors stamp my logbook ?
Charnock Motors can and WILL stamp your log book to verify the work has been conducted by fully qualified staff according to manufacturer’s specifications, using appropriate quality parts, fluids & lubricants.
Will having my car serviced with Charnock Motors help maintain the value?
It goes without saying that a vehicle which has been well taken care of will maintain its value better than a poorly maintained one. Proof of a regular, properly adhered to service schedule will add further supporting evidence the car is in good condition. In addition to maintaining your warranty with correct service procedures, Charnock Motors will stamp your log book, which can prove invaluable should you ever decide to sell the car.
What about extended warranty or specific ‘service plans’?
Motor vehicle dealers sometimes offer their own extended (or express) warranties on vehicles. These extra warranties often begin after the manufacturer’s warranty and may stipulate that the vehicle must be serviced by the actual dealer offering the warranty. They are generally within their right to impose this condition, but the buyer should beware, such warranties are not always what they seem. Charnock Motors will be happy to advise you on the conditions and relative value before you commit to any service plan.
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